100% Satisfaction Guarantee

We want you to be happy and satisfied with your shopping experience while shopping with Past Generation Toys. From browsing, buying to receiving your item we will do what it takes to make it happen.

How will we do this:

1) Safe & Secure Shopping - Our site is tested and certified daily to pass the “McAfee Secure” Security Scan. Also, we use SSL to protect your privacy. This provides secure communications on the Internet for such things as web browsing, e-mail, payments and other data transfers.

2) Open Communication - If you have any questions, comments or concerns let us know! Contact Us or call us - 571-297-3396

3) Shipping - After the sale we will provide accurate, well packed and timely shipments. Items are shipped within 24-48 hours.

4) Continued Communications - From the time of the sale to the time we ship you are notified of where we are in the process via email.

5) Hassle Free Return Policy - Basically, we will refund your purchase for any reason except in the case that an item is opened and it's then decided it's not liked. For more information click here.

What happens if I am not satisfied?

Possible resolutions include:

• Full or Partial Refund
• Exchange
• Store Credit
• Discounts on future purchase

Simply put - If you aren't happy, we aren't happy. We want you to come back and shop with again. As such, we will do what it takes to correct the situation and ensure that you are 100% satisfied, guaranteed!